1. Introduction

NaijaTrend Store Ltd (“we,” “our,” or “us”) respects your right to privacy and control over your personal data. This Account & Data Deletion Policy explains how users can request the deletion of their accounts and personal information, in compliance with applicable data protection regulations such as the Nigeria Data Protection Regulation (NDPR) and globally recognized standards.

This policy applies to all registered users and customers of our platform.

2. Your Rights to Data Deletion

As a user, you have the right to:

  • Request deletion of your account
  • Request erasure of your personal data
  • Withdraw consent for data processing
  • Request restriction of how your data is used

These rights may be subject to certain legal and regulatory limitations.

3. Scope of Data Deletion

a. Data That Can Be Deleted

Upon request, we may delete:

  • Personal information (name, email address, phone number)
  • Account login credentials
  • Billing and shipping addresses
  • Saved preferences and account settings
b. Data That May Be Retained

Certain data may be retained where required by law or for legitimate purposes, including:

  • Transaction and order records (for tax and accounting compliance)
  • Fraud prevention and security data
  • Dispute resolution records

Such retained data will not be used for marketing purposes.

4. Account Deletion Request Process

To request account or data deletion, follow these steps:

  1. Submit a request via email or through your account dashboard
  2. Provide your registered email address and any required verification details
  3. Complete identity verification (if required for security purposes)
  4. Our team will review and process your request
  5. You will receive confirmation once the deletion is completed

5. Processing Timeline

  • Requests are processed within 7–14 business days
  • In some cases, additional time may be required due to legal or verification processes
  • You will be notified once your request is fulfilled

6. Data Retention Exceptions

We may retain certain data where necessary to:

  • Comply with legal obligations
  • Meet financial and regulatory requirements
  • Prevent fraud or abuse
  • Resolve disputes or enforce agreements

Any retained data will be securely stored and restricted in use.

7. Impact of Account Deletion

Once your account is deleted:

  • You will lose access to your account permanently
  • Your order history will no longer be accessible
  • Saved addresses, preferences, and settings will be removed
  • Any loyalty points or benefits (if applicable) will be forfeited

This action cannot be undone.

8. Withdrawal of Consent

You may withdraw consent for certain data uses without deleting your account, including:

  • Marketing communications (emails, SMS)
  • Cookie tracking and analytics (via browser settings)

This allows continued use of the platform with limited data processing.

9. Third-Party Data Processing Impact

Where your data has been shared with third-party service providers (e.g., payment processors, logistics partners):

  • We will notify such parties of your deletion request where feasible
  • Third parties may retain data in accordance with their own legal obligations and privacy policies

10. Secure Data Deletion Measures

We implement appropriate security measures during deletion, including:

  • Permanent deletion of data from active systems
  • Data anonymization where full deletion is not technically feasible
  • Restricted access during and after the deletion process

11. Fraud & Abuse Prevention

We reserve the right to:

  • Deny or delay deletion requests if fraud, abuse, or legal investigations are ongoing
  • Retain necessary data for security and compliance purposes

12. Re-Registration After Deletion

  • Users may create a new account after deletion
  • Previously deleted data will not be restored
  • A fresh registration process will be required

13. Compliance with Data Protection Laws

This policy is aligned with:

  • Nigeria Data Protection Regulation (NDPR)
  • GDPR-aligned global data protection practices (where applicable)

We are committed to ensuring your data rights are respected and protected.

14. Policy Updates

We may update this policy periodically to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you wish to request account deletion or have any questions regarding your data, please contact us:

Email: support@naijatrendstore.com
Address: 13, 4TH AVENUE, EGBELU NEW LAYOUT, PORT HARCOURT, RIVERS STATE, NIGERIA

This policy ensures transparency, user control, and secure handling of personal data throughout its lifecycle.