1. Introduction

This Shipping & Delivery Policy outlines how NaijaTrend Store Ltd processes, ships, and delivers orders for our ready-to-wear Boubou garments. This policy applies to all purchases made through our website and is designed to ensure a smooth and transparent delivery experience.

2. Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation
  • Orders are not processed on weekends or public holidays
  • Once your order is processed, you will receive confirmation and shipping updates via email or SMS

3. Delivery Timeframes

Estimated delivery timelines are as follows:

  • Within Port Harcourt / Major Cities: 1–3 business days
  • Within Nigeria (outside major cities): 3–7 business days
  • International Shipping (if applicable): 7–14 business days

Please note that these timelines are estimates and may vary due to logistics or external factors.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on:
    • Delivery location
    • Order size and weight
  • Any applicable shipping costs will be clearly displayed before payment
  • Free shipping may be offered on selected promotions or order thresholds (if applicable)

5. Courier & Logistics Partners

  • Orders are delivered through trusted third-party logistics providers
  • While we work with reliable partners, we are not responsible for delays caused by courier services

6. Order Tracking

  • Customers will receive tracking details via email or SMS once the order is shipped
  • A tracking link will be provided where supported by the courier service

7. Delivery Attempts

  • Delivery partners may attempt delivery multiple times
  • If delivery is unsuccessful:
    • The package may be returned to us
    • Additional re-delivery charges may apply

8. Incorrect Shipping Information

  • Customers are responsible for providing accurate delivery details
  • We are not liable for delays or failed deliveries due to incorrect addresses
  • Additional shipping charges may apply for re-delivery

9. Delayed Deliveries

Delivery delays may occur due to:

  • High order volumes
  • Weather conditions
  • Logistics disruptions or unforeseen circumstances

We will communicate delays where possible and work to resolve them promptly.

10. International Shipping Duties & Taxes

For international orders (if available):

  • Customers are responsible for any customs duties, import taxes, or additional charges
  • These charges vary by destination country and are not included in our product prices

11. Risk & Ownership

  • Ownership and risk transfer to the customer once the order is successfully delivered
  • We are not responsible for lost or stolen packages after confirmed delivery

12. Damaged or Lost Shipments

  • Customers must report damaged or missing items within 48 hours of delivery
  • We will investigate with the courier partner and:
    • Offer a replacement, or
    • Provide a refund (if verified)

13. Partial Deliveries

  • Orders containing multiple items may be shipped separately
  • Customers will be notified in such cases

14. Failed Deliveries / Returned Orders

Orders may be returned due to:

  • Customer unavailability
  • Incorrect address
  • Failure to receive delivery

In such cases, customers may:

  • Request re-delivery (additional charges may apply), or
  • Request a refund (shipping fees will be deducted)

15. Peak Periods & Special Occasions

During festive seasons or high-demand periods:

  • Delivery timelines may be longer than usual
  • Customers are advised to place orders early

16. Fashion & E-commerce Specific Notes

  • All garments are securely packaged to ensure protection during transit
  • Customers are advised to inspect packages upon delivery
  • Any issues must be reported immediately

17. Policy Updates

We may update this Shipping & Delivery Policy from time to time. Updates will be posted on this page with a revised effective date.

18. Contact Us

For shipping inquiries or support, please contact:

Email: support@naijatrendstore.com
Address: 13, 4TH AVENUE, EGBELU NEW LAYOUT, PORT HARCOURT, RIVERS STATE, NIGERIA

This policy ensures clarity, reliability, and a seamless delivery experience for all our customers.