1. Introduction
At NaijaTrend Store Ltd, we are committed to ensuring customer satisfaction while maintaining transparency in all transactions. This Refund, Return & Cancellation Policy outlines the conditions under which returns, refunds, and cancellations are accepted for our ready-to-wear Boubou garments.
This policy applies to all purchases made through our website.
2. Eligibility for Returns
You may request a return if:
- The item is unused, unworn, and unwashed
- The item is in its original packaging with all tags intact
- The return request is made within 7 days of delivery
All returns must meet our inspection standards before approval.
3. Non-Returnable Items
The following items are not eligible for return:
- Worn, used, or washed garments
- Items without original tags or packaging
- Products damaged due to customer misuse
- Discounted or clearance items (if applicable)
- Customized or altered garments (if introduced in the future)
4. Return Process
To initiate a return, please follow these steps:
- Submit a return request via email or website support
- Provide your order ID, reason for return, and product images
- Our team will review and approve/reject your request
- Upon approval, you will be instructed to ship the item back or arrange pickup (where available)
- The returned item will undergo inspection upon receipt
5. Refund Policy
- Refunds are processed only after successful inspection of returned items
- Refunds will be issued via:
- Original payment method, or
- Store credit (where applicable)
- Refund processing timeline: 5–10 business days after approval
- Shipping fees are non-refundable, except where:
- The item is defective
- The wrong product was delivered
6. Exchange Policy
We allow exchanges under the following conditions:
- Size-related issues
- Defective or damaged products
- Incorrect items delivered
Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be offered.
7. Damaged, Defective, or Incorrect Items
- Issues must be reported within 48 hours of delivery
- Customers must provide clear photos or videos as proof
- Upon verification, we will:
- Cover return shipping costs
- Offer a replacement or full refund
8. Cancellation Policy
- Orders can be canceled only before shipment
- Once an order has been shipped, cancellation is not allowed
- Refunds for canceled orders will be processed within 5–7 business days
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank or payment provider
- Contact your payment gateway
- If the issue persists, contact our support team
10. Return Shipping Responsibility
- Customers are responsible for return shipping costs unless:
- The product is defective
- The wrong item was delivered
We recommend using a trackable shipping method.
11. Inspection & Approval Conditions
Returned items must pass quality checks. Returns may be rejected if:
- The product shows signs of use
- Damage was not reported within the required timeframe
- Items do not meet return eligibility criteria
12. Fashion & E-commerce Specific Conditions
- Fit issues due to personal body type are not considered defects
- Slight color variations due to lighting or screen differences are not eligible for return
- Customers are advised to review size guides before purchasing
13. Fraud Prevention Measures
To maintain fair usage, we reserve the right to:
- Reject suspicious or excessive return requests
- Limit returns from accounts showing unusual patterns
14. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services implies acceptance of the revised policy.
15. Contact Us
For any questions, return requests, or support, please contact:
Email: support@naijatrendstore.com
Address: 13, 4TH AVENUE, EGBELU NEW LAYOUT, PORT HARCOURT, RIVERS STATE, NIGERIA
This policy is designed to ensure fairness, clarity, and a smooth shopping experience for all our customers.