Naija Trend Store
Effective Date: 17 September 2026
Last Updated Date: 17 September 2026

1. Overview

This Refund, Return & Cancellation Policy explains how Naija Trend Store handles cancellation, return, exchange, and refund requests for products purchased through naijatrendstore.com.

This Policy applies to bridal gowns, occasion wear, fashion items, and accessories. Nothing in this Policy limits rights that cannot legally be excluded under applicable consumer-protection law.

2. Before You Place an Order

Please review product descriptions, colour information, measurements, size guides, fabric details, and delivery information carefully before placing an order.

Colours may appear differently because of device screens, lighting, photography, fabric texture, or print placement. Minor variations in colour, pattern, stitching, measurements, or finishing that do not affect the quality or intended use of the item are not normally considered defects.

3. Cancellation Requests

If you wish to cancel an order, contact us as soon as possible.

We will assess whether cancellation is possible based on the status of your order. An order may not be cancellable once it has been processed, dispatched, customised, altered, made to order, or handed to a delivery provider.

Where a cancellation is approved before dispatch, we will arrange an appropriate refund to the original payment method, subject to any lawful deductions or non-refundable charges that were clearly disclosed before purchase.

4. Return Eligibility

You may request a return if an item:

  • Arrives damaged;
  • Is materially different from the product description;
  • Is incorrect because we sent the wrong item; or
  • Has a verified manufacturing defect.

To help us review your request, please contact us promptly after delivery and provide your order number, a description of the issue, and clear photographs where relevant.

Returned items should be unused, unworn, unwashed, unaltered, and returned with original tags, packaging, accessories, and proof of purchase where possible.

5. Non-Returnable Items

Unless required by applicable law or where an item is faulty, incorrect, or materially misdescribed, we may be unable to accept returns for:

  • Bridal gowns, occasion wear, or other items made to order;
  • Customised, altered, or personalised products;
  • Products that have been worn, washed, damaged, or altered after delivery;
  • Items without original tags or packaging where these are necessary for resale;
  • Sale, clearance, or final-sale items where this was clearly stated before purchase; and
  • Accessories or hygiene-sensitive items where a return would be unsuitable for health, safety, or resale reasons after delivery.

6. Return Process

Before sending an item back, please contact us for return instructions.

Do not return products without confirmation from Naija Trend Store, as this may delay review of your request. You may be asked to provide:

  • Your full name and order number;
  • The email address used for the order;
  • A description of the issue;
  • Photographs or other supporting information; and
  • Proof that the item was returned, where applicable.

Unless the item is faulty, incorrect, or materially misdescribed, you may be responsible for return-delivery costs.

7. Refunds

Once a returned item is received and inspected, we will notify you of the outcome.

If a refund is approved, it will normally be processed to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Delivery fees, return-delivery costs, and other service charges may be non-refundable unless the item was faulty, incorrect, materially misdescribed, or applicable law requires otherwise.

8. Exchanges

Exchanges are subject to product availability and approval of your return request.

If the requested replacement item is unavailable, we may offer another appropriate option or a refund where applicable.

9. Damaged, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If your item arrives damaged, incorrect, incomplete, or appears to be missing, contact us as soon as possible. Keep the item, packaging, labels, and delivery materials until we have reviewed the matter, as they may be needed for investigation with the delivery provider.

10. Fraud and Misuse

We may refuse a return, refund, exchange, or cancellation request where we reasonably believe there has been fraud, misuse, false information, unauthorised activity, or a breach of our Terms & Conditions.

11. Changes to This Policy

We may update this Refund, Return & Cancellation Policy when our products, website, business practices, or legal obligations change. The revised policy will display an updated Last Updated Date.

12. Contact Us

For cancellation, return, refund, exchange, or order-support questions, please contact us:

Website Name: Naija Trend Store
Website: naijatrendstore.com
Email: info@naijatrendstore.com

Address: NAIJATREND STORE LTD, Plot 31, Bama Road, Phase 2, Kubwa, Abuja, FCT, Nigeria